Contact information

# Contact Information

Last updated: 11 June 2026

We're a small, dedicated team — and we read every message. Here is exactly how to reach us, and who stands behind Onda Recovery.

## Customer support

- **Email:** ondarecovery@gmail.com
- **Response time:** within 24 business hours, Monday to Friday
- **Language:** English

You can also reach us through the contact form on this site — it goes to the same inbox, with the same response time.

For questions about an existing order, please include your **order number** so we can help you faster.

## Business details

- **Legal name:** INCM
- **Trading name:** Onda Recovery
- **Company registration (SIREN):** 939 062 899
- **SIRET:** 939 062 899 00017
- **Legal form:** company incorporated under French law
- **Registered office:** [ADRESSE COMPLÈTE DE DOMICILIATION — Les Tricolores, Pontoise (95), France — À COMPLÉTER PAR L'UTILISATEUR]

Onda Recovery serves customers across Australia, with all prices in Australian dollars (AUD).

## When you'll hear from us

Our support hours are **Monday to Friday**. Messages received over the weekend are answered the next business day. Whatever your question — an order, a delivery, a return, or just product advice before you buy — you'll get a reply from a real person within 24 business hours.